Warranty

The following are the warranty terms and conditions of Affordable Computer Repair.

  • Satisfaction Guarantee
  • Virus & Spyware Removal
  • No-fix No-fee
  • Returns and Refunds
  • Hardware Warranty
  • Second-hand Goods Warranty
  • Custom Built PC Warranty

Satisfaction Guarantee

Affordable Computer Repair Logan City and South Brisbane wants to make sure you’re a happy, satisfied, and returning customer. Please contact us if you believe we have not met your expectation or resolved your issue to your satisfaction. We will make every attempt possible at making sure you are fully satisfied.

Virus & Spyware Removal

We stand by our services and warranty all virus and spyware removal’s for 30 days. If the same virus or spyware is found on your system again within 30 days of service, Affordable Computer Repair Logan City and South Brisbane will remove the virus or spyware free of charge. Please be aware that this guarantee does not apply to new viruses and spyware. If your system has a virus or spyware that was not removed on the previous visit, a discount to provide virus and spyware removal service will be provided. Please be aware that Affordable Computer Repair Logan City and South Brisbane is not responsible for data loss or production loss due to reinfection.

No-fix No-fee

No fix, no fee means that if we are unable to make a repair then we won’t charge you. If your computer have 3 issues and we can’t fix any of the issues then no fix no fee policy applies and we will not charge you. However, for an example, if your computer have virus problems and video or sound driver problems. As this particular condition is considered as two separate issues and no fix no fee policy will not applied if we are able to fix one of the two separate issues. Our no fix, no fee policy applies to most situations, however, there are some exclusions as follow:

Exclusions:

  • No fix no fee policy does not apply on computer diagnostics.
  • No fix no fee policy does not apply on hardware/software upgrades (if hardware/software upgrades do not meet your expectations)
  • No fix no fee policy does not apply on multiple computer issues regardless of software or hardware.

Returns and Refunds

We generally do not accept returns or provide refunds. Affordable Computer Repair Logan City and South Brisbane purchases products from various local and internet-based resellers, therefore returns and refunds have a very small window of opportunity. Due to restocking fees and the high volatility of computer hardware and software, refund amounts may be different than the purchase price. Affordable Computer Repair Logan City is not responsible for any restocking fees or shipping and handling fees to return your product as these will be deducted from your refund amount. If your product was purchased within 30 days, Affordable Computer Repair Logan City and South Brisbane will make an effort to return your product. Please be sure to notify us of your need for a return or refund promptly. All boxes, manuals, cables, media, and packaging must be provided. Under no circumstances will Affordable Computer Repair Logan City and South Brisbane accept returns or provide refunds for products past 30 days. Returns will not be accepted on open software. Affordable Computer Repair Logan City and South Brisbane does not guarantee that the local or internet-based retailers will accept the refund, therefore, all purchases should be treated as final.

Hardware Warranty

All of the products we purchase contain Manufacturer’s Warranties. Affordable Computer Repair Logan City and South Brisbane will warranty the removal, return, and installation of the replacement part within 60 days of purchase as long as the Manufacturer approves the Return Merchandise Authorization. If the part is found defective after 60 days and the Manufacturer approves the Return Merchandise Authorization, removal, return, and installation of the new part will be billed at the normal rate outlined in our Service Agreement. Please understand that we have no control over whether the Manufacturer approves the Return Merchandise Authorization and it is not guaranteed. Affordable Computer Repair Logan City and South Brisbane will not be responsible for rejected Return Merchandise Authorizations. The purchase date is defined as the date listed next to the product on your invoice. If no warranty is specified on your invoice, no warranty will be provided. Under no circumstances will Affordable Computer Repair Logan City and South Brisbane warranty claims on defective parts if the computer has been opened or repaired by anyone other than Affordable Computer Repair Logan City and South Brisbane or its subcontractors. All sales are final and no returns will be accepted. Failures due to theft, fire, flood, riots, wars, or acts of God are not covered. Please view the Service Agreement for more information.

Second-hand Good Warranty

Second-hand goods are sold “AS IS” and NO WARRANTY is provided with any type of second-hand goods including laptop, desktop, MacBook, mouse, keyboard, or any other computer or non-computer related products sold by Affordable Computer Repair. For your own personal satisfaction, please read/ask about the product description and take your time to examine the goods thoroughly before buying. Once you bought the goods that’s all yours and NO WARRANTY, NO REFUND OR NO COMPLAINT WILL BE ACCEPTED.

Custom Built PC Warranty

Affordable Computer Repair Logan City and South Brisbane does not guarantee any warranties on custom built computers, whether expressed or implied. However, all of the products we purchase are covered by Manufacturer’s Warranties. If the product installed in your custom built computer is found defective and covered by a Manufacturer’s Warranty, Affordable Computer Repair Logan City and South Brisbane will warranty the labor to remove and reinstall the defective part as long as the Manufacturer’s Return Merchandise Authorization is approved. This replacement labor warranty applies up to a maximum of 1 year from the purchase date. If a part is found defective after 1 year from the purchase date, Affordable Computer Repair Logan City and South Brisbane can attempt to return the part with labor billed at the normal rate outlined in our Service Agreement. The purchase date is defined as the date listed next to the product on your invoice. If no warranty is specified on your invoice, no warranty will be provided. Under no circumstances will Affordable Computer Repair Logan City and South Brisbane warranty claims on defective parts if the computer has been opened or repaired by anyone other than Affordable Computer Repair Logan City and South Brisbane or its subcontractors. All sales are final and no returns will be accepted. Software installations including operating system installations are not covered and will be billed at our normal rate. Failures due to theft, fire, flood, riots, wars, or acts of God are not covered. Please view the Service Agreement for more information.

Ads

Cheap Special Windows 10 Upgrade Brisbane

Testimonials
EllenEllenCalamvale
Great experience! He has been extremely helpful everytime I have visited there for my kid's computers. I would definitely recommend this service to anyone for their professionalism, expertise and dependability.

Testimonials

PETERPETERWOODRIDGE
They fix my son's laptop quickly and well. and yes, really affordable!Really Happy with Your Service. Thanks

Testimonials

JAMESJAMESKINGSTON
My computer had a virus and Affordable Computer Repair Logan City resolved my issue quickly. Thank You Guys

Testimonials

RobertRobertMarsden
Hi! Thank you for fixing my MacBook Pro. The keyboard and mousepad that you replaced is seamlessly working now and I am really happy for that. keep your good work mate!

Testimonials

Affordable Computer Repair Service Areas: Computer Repair Logan City - Computer Repair Logan Central - Computer Repair Woodridge - Computer Repair Slacks Creek – Computer Repair Underwood - Computer Repair Springwood - Computer Repair Daisy Hill - Computer Repair Slacks Creek - Computer Repair Kingston - Computer Repair LoganholmeComputer Repair Loganlea - Computer Repair MarsdenComputer Repair Crestmead – Computer Repair Meadowbrook - Computer Repair Waterford WestComputer Repair Waterford - Computer Repair Browns Plains - Computer Repair Coomera - Computer Repair Eagleby - Computer Repair Ormeau


At Affordable Computer Repair Logan Central, we do all type of computer/laptop hardware and software services including: